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Cancellation

Policy

Through its WEBSITE: www.closdagon.com, of, MAS GIL, SLU, hereinafter, BODEGAS CLOS D’AGON, the administrator of the website. Due to the content and purpose of the WEBSITE, people who want information should fill out the contact form, those who want to make a reservation for a visit to the winery, and other spaces offered on this website, should fill out the RESERVATION form.Your data will be incorporated into an automated file for their protection in application of Article 13 of the General Data Protection Regulation-EU2016/679 of the European Parliament and Council of Europe of 27 April 2016, and the LOPD-3/2018, of December 5, 2018, on the Guarantee of Digital Rights, Directive 2011/83/EU, on consumer rights, the Law applicable to Electronic Commerce, 34/2002, LSSI-CE, Law 9/2014, General Telecommunications Law, and Law 3/2014, of March 27, which amends the revised text of the General Law for the Defense of Consumers and Users and other Laws.
complementary.

In attention to the l article, 6, paragraph, f, of the RGPD-UE-2016/679, and the LOPD-3/2018, of Guarantee of Digital Rights, in its article, 7, exposes that the interests or fundamental rights and freedoms of the data subject that require the protection of their personal data, in particular when the data subject is a minor under 14, years of age who cannot give their consent for an online business to collect their personal data, being their legal representatives (parents or guardians) who can do so on their behalf, except when the minor is at least 16 years old, which will be lawful consent.

1. INFORMATION ABOUT WEB CONTENT:
The WEBSITE: www.closdagon.com of which BODEGAS CLOS D’AGON is the Administrator, for the online sale and reservation of the places to visit in our wineries and the purchase of our wines.

It is forbidden to book activities and services through the website, to minors under 18 years of age, if they are not accompanied by an adult.. The services offered by BODEGAS CLOS D’AGON, through the website, involving the consumption or sale of alcoholic beverages of any alcoholic strength are prohibited to persons under 18 years of age.

Visits will begin punctually at the reserved time and day, and visitors must arrive at the reception area ten minutes in advance. Otherwise, BODEGAS CLOS D’AGON does not guarantee that the scheduled visit can take place, since the visit can only take place if there are places available.

2. RESERVATION PRICES:
The prices shown on the WEBSITE include IVA for all tour reservations, which will be reflected at the time of acceptance of the reservation in the BOOKING section.

3. FORMALIZATION OF THE RESERVATION:

Once the reservation has been formalized, that is to say, with the acceptance of the reservation conditions and the confirmation of the purchase process in the RESERVATION section, the web page administrator, www.closdagon.com, will send an e-mail to the USER/CUSTOMER, confirming the details of the reservation(s) purchased.

4. METHOD OF PAYMENT:
The USER/CUSTOMER, will pay with the currency of euro €, at the moment he/she places the order of the product.

This WEBSITE complies with the PCI-DSS (Payment Card Industry-Data Security Standard) mandatory compliance for all websites that store, handle and process sensitive financial information such as bank card data.

The USER/CUSTOMER must pay the amount corresponding to his/her order by means of a payment system; BANK CARD OR TRANSFER.

The USER/CUSTOMER must notify the administrator of the web page of any undue or fraudulent charge in the payment system used, by e-mail, contabilidad@closdagon.com, or by telephone, +34 972 661 486, in the shortest possible time so that the administrator can carry out the opportune managements.

5. RETURN OR WITHDRAWAL:

5.1. RETURN OR WITHDRAWAL PROCEDURE
In attention to the Royal Legislative Decree, 1/2007, in its article 71, and Law 3/2014, of March 27, reservations purchased on this website, may be returned and refunded, provided that the USER/CUSTOMER, communicates to the administrator its intention to withdraw from the reservation.

The right of withdrawal shall not be applicable, in attention to article, 103, of Law 3/2014.

The website administrator will only accept returns that meet the following requirements:

  • The cancellation will not be formalized until we receive written notification via e-mail (visitas@closdagon.com).
  • If the minimum number of visitors for each activity is not reached, BODEGAS CLOS D’AGON reserves the right to change the date of the visit after informing customers in advance.
  • BODEGAS CLOS D’AGON, reserves the right to modify the content of the tour, alter the duration of the visit for reasonable reasons such as work in the winery or atmospheric agents.
  • If cancellation is made by the user up to 24 hours prior to the reservation, a check will be issued for the visit, valid for one year from the date of purchase.
  • If you do not show up on the day of your reservation and have not given sufficient notice, your visit will not be refunded and will not be exchanged for a check.
  • Las anteriores penalizaciones no son aplicables cuando la cancelación se produce por una causa de fuerza mayor debidamente acreditada.
  • If the reason for cancellation is attributable to the website administrator (the visit is incorrect or incomplete, it is not what was booked, etc.), the amount of the reservation will be refunded. If the reason is other, the cost of the withdrawal costs shall be borne by the USER/CUSTOMER.

To proceed with a return or withdrawal, the following steps must be followed:

You must inform us as soon as possible and indicate that you wish to cancel your reservation. Information can be sent to the following e-mail address: visitas@closdagon.com

The administrator of the website accepts and treats the returns or cancellations under the protection of the Spanish laws, and the EU community laws, previously mentioned.

6. REIMBURSEMENT TO THE USER/CUSTOMER:

In the event that BODEGAS CLOS D’AGON cancels the visit before it begins, for reasons attributable to the winery, the full amount will be refunded to the visitors-customers.

A refund in the amount of one check for your visit, valid for one year from the date of purchase. This right is not included in the reservations requested in a specific and personalized way.

Only in the event that the service booked is defective or incorrect, the website administrator will also reimburse the USER/CUSTOMER for money and the corresponding expenses.

The website administrator will manage the order for the refund of the reservation amount, under the same system that was used for the payment. The application of the refund on the account or card of the USER/CUSTOMER will depend on the payment system and the issuing entity.

7. APPLICABLE LAW AND ARBITRATION:

These terms and conditions of sale and use are governed by the applicable Spanish legislation.

8. PRIVACY POLICY:

BODEGAS CLOS D’AGONinforms of the possibility of exercising the rights of access, rectification, opposition, suppression, limitation, and portability, so that the user can obtain a copy of the personal data provided on the web in order to be able to transmit them to other services, these rights may be exercised by any means that leaves evidence of its sending and receipt to the address:

AFORES s/n, Postal Code: 17251, Town: CALONGE, Province: GIRONA, E-mail: info@closdagon.com, providing a photocopy of the ID card or alternative documentation proving their identity.